Infrastructure Engineering Advisor - HIH - Evernorth

The Infrastructure Engineering Advisor role will provide hands-on software engineering and system architecture leadership for the Enterprise, developing and maintaining alert rules, flows, and inbound data flows in Service Now. The role involves day-to-day operational support of incidents and requests related to enterprise information technologies and collaboration with teams across the organization to resolve technology issues and assist with enterprise projects.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong influencing/negotiation skills.
• Strong interpersonal/relationship management skills.
• Strong time and project management skills.
• Familiarity with most of the following technologies- JavaScript, Python, API development
• Familiarity with agile methodology
• 11-13 years of experience
• Bachelor’s degree or better preferred
• Service Now Administration and Development
• Extensive experience with Service Now Eventing, Alerting, and Incident Modules
• Ability to develop alert rules and flows within ServiceNow
• Coordinate and support all ServiceNow event management plugin and release upgrades
• Implement integration solutions for event and incident management in ServiceNow.
• Ability to participate in simultaneous projects and prioritize time effectively
• Ability to convey complex concepts to individuals of varying technical backgrounds
• Excellent verbal and written communication skills
• Excellent customer service and troubleshooting skills
• Honesty, Integrity and Courage
• Service Now Reporting
• Ability to think strategically, analyse and interpret market and consumer information.
• Intense curiosity, high intellectual and analytical horsepower, passionate pursuit of analytics driven insights