Infrastructure Support Specialist

We are seeking an Infrastructure Support Specialist to support our Information Services team. The selected candidate will provide guidance and coordinate Infrastructure Operations, Major Incidents, Disaster Recovery and IS Business Continuity.

Requirements

• Degree in Computer Science or equivalent experience in Information Technology
• 8+ years IT related experience
• Strong customer service
• Detail oriented with excellent analytical and troubleshooting skills with proven ability to research
• Full knowledge of ITIL practices
• Excellent crisis management skills
• Advance knowledge of ServiceNow
• Excellent aptitude for teamwork; ability to constructively address issues and facilitate their timely resolution
• Ability to work within a self-directed work environment with minimal supervision with a high degree of self-motivation
• Demonstrates high aptitude for project and process and management skills
• Manage changing priorities and multiple responsibilities
• Excellent oral, written and interpersonal communication as well as presentation skills
• Works effectively with cross functional teams as well as personnel at all levels of the organization
• Proficient with MS Office suite
• Knowledge of various Infrastructure technologies and terminology

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program