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Softtek
Ingeniero de Soporte SAP N1 Junior
Join Softtek as a Junior SAP Support Engineer in Bogotá. Leverage ServiceNow and ITSM tools to provide first-level support. Requires 6+ months experience.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
This is a job opening for a SAP N1 Junior Support Engineer in Bogota, Colombia, focused on providing first-level technical support to users. The role requires proficiency in SAP and WEB applications, along with experience with ITSM tools and SLAs compliance. Responsibilities include incident diagnosis, task management, risk identification, and participation in integration processes.
Requirements
- Engineer, technologist or student in systems engineering, electronics or related fields with a minimum of 6 months' experience in Service Desk Support (L1).
- Knowledge of SAP and WEB applications.
- Experience with ITSM tools (Solman, Servicenow, Jira, etc.).
- Knowledge of SLAs compliance.
- Basic ITIL knowledge.
- English: Beginner 11-30%
Requirements Summary
6+ months experience in Service Desk Support (L1). SAP and WEB knowledge. ITIL basics & English: Beginner 11-30%
