Intermediate ServiceNow Platform Engineer (ITOM)

Old Mutual is seeking an Intermediate ServiceNow Platform Engineer (ITOM) to support the smooth running of the ServiceNow ITOM Application suite. The successful candidate will be responsible for implementing and operating ServiceNow's ITOM Visibility, ITOM Health, and related integrations to deliver proactive, service-aware operations.

Requirements

• Bachelor's degree or equivalent diploma or certifications in specialized IT fields
• ServiceNow Certifications (advantage)
• AWS certification (advantage)
• Scripting experience – JavaScript, PowerShell, Python (advantage)
• Expertise with experience in data source integrations
• Hands-on experience in ITOM across at least any 3 of Discovery, Service Mapping, Orchestration, Cloud Management, Event Management applications
• Experience with integrations with monitoring tools such as Dynatrace, Thousand Eyes, CloudWatch, SolarWinds, New Relic, Prometheus, Data Dog, BCM Helium, ManageEngine, etc.
• Client interaction and project delivery handling while maintaining a high standard of customer relationship and satisfaction
• Demonstrated understanding of ITIL practices/skills
• Basic knowledge on infrastructure objects, credentials & permissions required to query information
• Basic knowledge on Windows, UNIX commands

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance