This position serves as a key link between business users, Operations Technology (OT), Information Systems (IS), and IT service delivery teams, supporting and evolving local IS/IT systems and processes.
Requirements
- 5+ years of experience in IS/IT support, preferably in a multinational or multi-vendor environment.
- Bachelor's degree in Computer Science, Network Infrastructure, IT Management, or related field.
- Strong knowledge of wired and wireless networks, printer architectures, application landscapes, and WAN/LAN topologies.
- Hands-on experience with servers, VMware ESXi, Windows OS, SQL database management, and storage systems.
- Working knowledge of Cisco Unity and Unified VoIP administration platforms.
- Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.
- Familiarity with ITIL/ITSM practices and ServiceNow.
- Strong troubleshooting, communication, and customer service skills.
- Must have valid work authorization in the US.