IT Analyst

IT Analyst responsible for providing technology solutions and support to customers, ensuring smooth daily IT operations, supporting meeting/event technologies, and participating in IT projects and initiatives.

Requirements

• Serve as a technical resource to customers for timely assistance, escalations, and high-quality support.
• Facilitate and support meeting technology events and tools.
• Collaborate with firm-wide departments to schedule and execute meetings and events.
• Answer first-level support calls/emails and provide on-site end-user support.
• Install and maintain computer software standards per departmental requirements.
• Escalate and resolve software/hardware issues across IT teams.
• Maintain office computers and printers for operational availability.
• Update and manage the firm's asset management system.
• Use call tracking tools to log, update, escalate, and close tickets with complete lifecycle documentation.
• Practice call ownership by keeping customers informed until resolution.
• Participate in IT initiatives, projects, and deployments; promote training and user adoption.
• Support mobile device technologies and remote access tools.
• Coordinate responses to planned service events and critical outages.
• Foster and enforce data security best practices in line with firm policies.

Benefits

• Comprehensive benefits (health insurance, 401(k), paid time off)