IT Analyst

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is based at our corporate headquarters in Redford, MI and will play a critical role in supporting both end users and core IT infrastructure.

Requirements

• Provide daily end-user support, including troubleshooting hardware, software, and networking issues.
• Administer and maintain Microsoft Active Directory (users, groups, computers).
• Manage phone systems, badge access provisioning, and A/V conferencing tools.
• Coordinate incident and trouble response using ServiceNow ITSM platform.
• Install, configure, and support company-approved software, including Microsoft Office Suite, Teams, OneDrive, SharePoint, AutoCAD, Adobe Suite, Syncplicity, Teamcenter/CATIA, Microsoft Authenticator, and mobile Office apps.
• Troubleshoot and support wired/wireless networks, DHCP, VLANs, and IPAM.
• Support multifunction printer/copier units.
• Maintain and diagnose physical datacenter components such as routers, switches, firewalls, servers, UPS systems, storage arrays, and environmental sensors.
• Apply Windows Updates, manage security patches, and handle image deployment.
• Maintain backup and recovery processes and technologies.
• Occasional travel to other sites may be required (≤10%).

Benefits

• Competitive Wages
• Paid Holidays & Vacation
• Medical & Rx Plans
• Dental & Vision Plans
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Life & Disability Coverage
• 401K with Company Match
• Tuition Reimbursement
• Vehicle and Product Discounts