IT Analyst Intern

Eaton’s Corporate Sector division is currently seeking a IT Analyst Intern. The IT Analyst Intern is responsible for providing client infrastructure support with minimal supervision of a supervisor or senior peer. The position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.

Requirements

• Install, configure, maintain and troubleshoot PC hardware, software, and associated peripherals.
• Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal.
• Learn the standard IT Service Management (ITSM) processes of Asset Management, Change Management, Incident Management, Request Management, and Problem Management.
• Provide 'smart hands' and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams.
• Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
• Assist with the basic support of various site-based operational technology systems.
• Be the ‘Face of IT’ for the site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal processes.
• Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership.
• Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on continuous improvement.
• Learn and become familiar with cloud computing, cybersecurity, and network infrastructure to prepare for future internal opportunities at Eaton.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan