Director, IT Operations

EyeCare Partners, a leading provider of clinically integrated eye care, is seeking a Director of IT Operations to lead the IT infrastructure and services. This role involves overseeing day-to-day operations, ensuring service delivery and compliance with healthcare regulations, and leveraging ServiceNow to streamline workflows. The ideal candidate is strategic, technical, and adept at people management.

Requirements

• Lead and mentor IT professionals.
• Oversee IT operations, service desk, incident response, and infrastructure support.
• Develop and enforce IT policies and procedures.
• Manage and monitor KPIs and SLAs.
• Maintain security compliance with HIPAA and other regulations.
• Collaborate with clinical and administrative leaders.
• Foster a culture of continuous improvement.