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Solera, Inc.
IT Business Services Specialist
Join Solera, Inc. in Westlake, TX as an IT Business Services Specialist. Leverage ServiceNow for ticketing, support macOS/iOS, and manage IT equipment.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 24, 2025
We are seeking a highly motivated IT Business Services Specialist to join our team. The ideal candidate will have experience in IT support, effective communication skills, and a proactive approach. The role will involve supporting the end-user community, troubleshooting software and hardware issues, and managing IT equipment.
Requirements
- Minimum of 2 years macOS & iOS support experience in a corporate environment.
- Minimum of 5 years Windows 10/11 support experience in a corporate environment.
- Strong basic and advanced troubleshooting skills.
- Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.).
- Experience with Active Directory or similar tools like ADManager.
- Effective communication skills, both verbal and written.
- Strong documentation abilities.
- Experience with the full Office 365 suite.
- Prior experience with Zoom and Microsoft Teams conferencing.
- Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
Requirements Summary
Minimum 2 years of macOS & iOS experience, minimum 5 years of Windows 10/11 experience, strong troubleshooting skills, and Office 365 administration experience
