IT Business Services Team Lead

The IT Business Services Team Lead will lead the IT team, provide advanced troubleshooting, and manage escalations. The role requires experience in IT support, leadership, and communication skills.

Requirements

• Minimum of 1 year experience with managing people and direct reports for an IT team.
• Minimum of 2 years macOS & iOS support experience in a corporate environment.
• Minimum of 5 years Windows 10/11 support experience in a corporate environment.
• Strong basic and advanced troubleshooting skills.
• Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.).
• Experience with Active Directory or similar tools like ADManager.
• Creative thinking (thinking “outside the box”) and resourcefulness.
• Effective communication skills, both verbal and written.
• Strong documentation abilities.
• Experience with the full Office 365 suite.
• Prior experience with Zoom and Microsoft Teams conferencing.
• Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
• Local to the Westlake, TX area, with the ability to travel at short notice, when required.
• Able to prioritize based on impact and urgency.