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Control Risks
IT Cloud Infrastructure Analyst
Join Control Risks as an IT Cloud Infrastructure Analyst in New Delhi. Leverage ServiceNow for ITSM, manage cloud services, and enhance network efficiency.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 7, 2025
Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. Bridge infrastructure and network teams, identify and remediate day-to-day infrastructure & network issues, and contribute to the overall architecture design.
Requirements
- Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
- Administration of switch and firewall configuration.
- Resolving alerts from the monitoring systems for all network services and systems.
Benefits
- Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
- Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
Requirements Summary
5-8 years of experience in a technical support role including networking and infrastructure, knowledge of network technologies, and experience with cloud platforms
