IT End User Services Analyst

Join Vertiv's High-Performance Culture and drive innovation and excellence as an IT End User Services Analyst. Provide IT support for internal and external end-users in PH and Southeast Asia sites, troubleshoot system/machine problems, and maintain end-user computing devices.

Requirements

• Bachelor of Science in Computer Science
• In-depth knowledge of Microsoft Windows client operating systems
• Experience with Microsoft Active Directory software tools
• Considerable networking experience in TCP/IP, Ethernet, cabling, switch and router basics, WIFI, VPN
• Hardware troubleshooting and issue resolution of computers, mobile phone, printers and other peripherals
• Software installation and issue resolution
• Use of different types of remote-control software for remote troubleshooting
• Experience in ticketing system such as ServiceNow or other Help Desk platforms
• Customer-minded personality and always striving to deliver great and positive customer experience
• Team player, ability to work well in a team environment at all levels
• Problem solver, ability to solve complex problems and identify root cause
• Proficient in verbal and written communications
• Ability to communicate complex IT issues to non-technical
• Can work under effectively under pressure and with minimal supervision

Benefits

• Limitless Growth & Learning
• A Place for Everyone
• Leadership Without Limits
• High-Performance Culture