IT End User Support Specialist & Production environment application support

Epiroc is recruiting an IT End User Support Specialist & Production environment application support for its French facilities. The successful candidate will provide efficient support services to end users, ensuring the business can succeed. Key deliverables include providing second-level desk-side and remote support, ensuring support for local IT and OT applications, and participating in project activities.

Requirements

• University degree in IT area or equivalent competence gained through experience
• Proficiency in English and French, both spoken and written
• Understanding ITIL processes and terminology, ITIL Foundation certification is advantageous
• Project management experience
• Experience with helpdesk systems, preferably ServiceNow
• Advanced knowledge and practical experience with PC hardware (preferably Dell), accessories, printers, other peripherals, and mobile devices
• Experience in supporting operational technology (HW and SW)
• Advanced understanding of Windows OS for clients, including installation, configuration, troubleshooting, network integration, and management within an enterprise environment
• Experience with client management software for remote support, SW deployment, OS imaging; knowledge of Symantec Altiris solution is an asset
• Understanding networking concepts, including IP protocol, Ethernet, LAN, WAN, WLAN, NAT, VPN, switching, routing, and VLANs
• Competence in working with Active Directory and Azure
• Management of file sharing and printing services
• Basic support for Microsoft 365 services and software
• Fundamental skills in Windows Server administration, server HW and virtualization
• Knowledge of relational database principles, management, SQL
• Orientation in Java, VBA, WINDEV, TCL, PHP, HTML