IT Endpoint Management Analyst

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. We are seeking an IT Endpoint Management Analyst with a strong focus on Azure Virtual Desktop (AVD) environments.

Requirements

• Work with geographic business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruition
• Work with the business and IT stakeholders to migrate users, onboard new roles, applications and services from POC through to Production
• Represent with Xerox suppliers and IT towers, able to speak to technical matters, gather information and drive resolution
• Represent with external vendors and potential providers
• Represent the team as needed on CritSit / MIM, fire drills and Tiger teams, driving communications with partners and stakeholders
• Feedback business needs to the team and vice versa
• Must be able to speak to technical matters in a transparent and accessible manner with business stakeholders and IT partners
• Self-starter, able to work independently and as part of the team as required
• Support the onboarding and maintenance of business application as required by the business
• Establish and document standards for the GIPS Virtual Desktop Services environment
• Troubleshoot and resolve issues efficiently during migration and onboarding activities
• Ability to work as part of Xerox projects, as owner and contributor
• Ability to troubleshoot end user issues and work with the business
• Provide advice, support and assistance to internal and external clients as required
• High level oral and written communication skills, the ability to develop documentation for systems enhancements/solutions and the ability to interact effectively with people of a various reporting levels
• Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail
• Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers
• Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes
• Support Xerox projects as required across all Xerox IT Towers
• Ability to support Xerox data and IT processes involving high level confidential Xerox information

Benefits

• 401k Matching
• Retirement Plan
• Relocation Assistance
• Generous Paid Time Off