IT Field (Desktop) Technician

The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment.

Requirements

• Prior experience with end user services, information technology or related field
• 1 to 3 years of experience in field service support working with technology industry
• Strong knowledge of Windows Operating systems
• Strong Knowledge of Office products
• Knowledge of Remedy or ServiceNow ticket systems
• Established laptop hardware experience
• Understanding of mobile devices calendar and mail support for iOS and Android
• Basic analytical and problem-solving skills
• Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment

Benefits

• hybrid position
• Ability to work out of the local Grant Thornton office Monday through Thursday