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Scout
IT Field Desktop Technician
Join Scout as an IT Field Desktop Technician in Philadelphia. Leverage ServiceNow for ticketing, support Windows systems, and enjoy career growth and flexibility.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 18, 2025
Grant Thornton is seeking a Customer Experience Associate (CX Associate) to join their team in Philadelphia, PA. The CX Associate is the first point of contact for new customers, providing enhanced support for their office environment. This hybrid position involves in-office support and remote assistance, and requires 100% laptop uptime.
Requirements
- College degree or equivalent combination of education and experience
- Prior experience with end user services, information technology or related field
- 1 to 3 years of experience in field service support working with technology industry
- Strong knowledge of Windows Operating systems
- Strong Knowledge of Office products
- Knowledge of Remedy or ServiceNow ticket systems
- Established laptop hardware experience
- Basic analytical and problem-solving skills
- Ability to work independently and as a team
Benefits
- Career growth opportunities
- Flexibility
- Support
Requirements Summary
Bachelor's degree or equivalent experience. 1-3 years field support exp. Strong Windows & Office skills. Laptop hardware and knowledge of systems
