.svg)
Grant Thornton
IT Field Desktop Technician
Join Grant Thornton as an IT Field Desktop Technician in Philadelphia. Leverage ServiceNow for IT support, ensuring client satisfaction. Hybrid work & growth opportunities!
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 18, 2025
Grant Thornton is seeking a Customer Experience Associate (CX Associate) to join their team in Philadelphia, PA. This role focuses on providing high-quality IT support in a fast-paced environment, working primarily in-office and utilizing remote support tools. The role involves managing issues, providing hands-on support, and ensuring client satisfaction.
Requirements
- Experience with end-user services, information technology, or a related field
- 1 to 3 years of experience in field service support working with technology
- Strong knowledge of Windows Operating systems
- Strong knowledge of Office products
- Knowledge of Remedy or ServiceNow ticket systems
- Laptop hardware experience
- Basic analytical and problem-solving skills
- Experience with iOS/Android mobile devices
Benefits
- Hybrid work
- Career growth opportunities
Requirements Summary
Associate degree or equivalent experience. 1-3 years field service support experience. Strong Windows, Office, and Remedy knowledge. Laptop hardware/mobile device experience is a plus
