IT Field Desktop Technician

Grant Thornton is seeking a IT Field Desktop Technician to support employees in a fast-paced, billable environment. This role is the first point of contact for new clients regarding IT support and requires 100% laptop uptime. The ideal candidate will be responsible for assisting with troubleshooting, hardware repair, and ensuring a positive customer experience. This is a hybrid position requiring Monday-Thursday in-office work.

Requirements

• College degree or equivalent education and experience
• 1 to 3 years of experience in field service support
• Strong knowledge of Windows Operating systems
• Strong Knowledge of Office products
• Knowledge of Remedy or ServiceNow ticket systems
• Established laptop hardware experience
• Strong communication and interpersonal skills
• Ability to work independently and in a team

Benefits

• More opportunity
• More flexibility
• More support
• Career-growth opportunities
• Distinctive cross-border culture