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Sev1Tech, LLC.
IT Help Desk Support Specialist II
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 1, 2023
Sev1Tech is seeking a highly skilled IT Help Desk Support Specialist to join their team, specializing in IT modernization, cloud services, cybersecurity, and engineering. The role involves providing technical support to employees, managing incidents, training users, and ensuring efficient IT infrastructure operation. Candidates should have strong troubleshooting skills and a commitment to cybersecurity.
Requirements
- Provide Tier 2 support for Windows, Office 365, Azure, and OneLogin issues.
- Troubleshoot and resolve hardware and software problems.
- Create and maintain detailed documentation of IT issues and processes.
- Ensure adherence to cybersecurity policies.
Requirements Summary
Bachelor's degree preferred, 3+ years IT support experience, and proficiency in Windows/Office 365/Azure. Strong troubleshooting and communication skills needed
