IT Help Desk Support Specialist Level 1

myPlace Health is a mission-driven healthcare startup focused on improving health outcomes and quality of life for older adults. They offer a value-based care model providing comprehensive services and personalized support. They are seeking a motivated IT Support Specialist to provide technical assistance to users, resolving hardware, software, and network issues in a team-based environment.

Requirements

• Hands-on IT support experience (1–2 years)
• Familiarity with Windows OS, Office 365, Teams, and SharePoint
• Admin basics under Microsoft 365 Admin Center, Intune Admin Center
• Experience fixing issues with Windows and Mac OS laptops, desktops, network printers, peripherals, and mobile devices
• Strong communication and problem-solving skills
• Task-juggling ability
• Familiarity with ticketing systems (Freshservice, ServiceNow)
• Experience in a healthcare or regulated environment (a plus)
• Healthcare/regulated work experience (bonus)
• Experience with hardware troubleshooting

Benefits

• Competitive pay
• Performance-based incentives
• Ongoing growth & feedback
• Health Coverage
• Paid Parental Leave
• 401(k) plan
• Family-friendly culture