IT Incident Management & Resolution Engineer

As an IT Incident Management and Resolution Engineer, you'll tackle complex technical challenges with creativity and independence, serving as a critical bridge between IT teams. You'll design your own approach to troubleshooting and solution implementation, craft innovative solutions to user challenges, and deliver exceptional customer experiences. You'll have the freedom to solve complex technical challenges your way, making a meaningful impact through your creativity and technical expertise.

Requirements

• 5-7 years of experience in Service Desk/Technical Support roles, preferably in the financial industry and/or global team experience
• ITIL certification strongly preferred
• Technical mastery of Windows 11 and solutions including Active Directory, Azure, Intune, MS Teams, SharePoint, OneDrive, ServiceNow, and Conditional Access

Benefits

• Professional, international, and high-performing work-environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage
• 401k (Roth and pre-tax options) with company-match
• 25 vacation days, and 13 holidays annually
• One-month sabbatical after every five years of service
• Company paid life and disability insurance
• Education assistance program
• Lunch stipend
• Domestic and international events, including offsites and volunteer opportunities