IT Incident Manager

Join our team as a IT Incident Manager and oversee IT incidents from start to finish, ensuring quick resolution and minimal business disruption.

Requirements

• Strong communication, interpersonal, and analytical skills
• Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents
• Agile mindset and understanding of ITIL or similar service management frameworks
• Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
• ITIL certification preferred

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor