.svg)
Global Channel Management
IT Incident Manager
IT Incident Manager at Global Channel Management, Inc in New York. Manage incidents, assess risks, ensure system reliability. ServiceNow experience preferred. ITIL certified.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
IT Incident Manager is responsible for managing technology incidents, identifying and assessing risks, and developing preventive measures to ensure the security, reliability, and availability of technology systems and services.
Requirements
- 3+ years of experience in incident management, risk management, or a related field
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong knowledge of incident management processes, tools, and techniques
- Experience in coordinating incident response teams and managing incidents through to resolution
- Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures
- Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders
- Ability to work under pressure and prioritize competing demands
- ITIL Foundation certification is a plus
- Experience with ServiceNow or similar incident management tools is a plus
Requirements Summary
3+ years of experience in incident management, risk management, or a related field, Bachelor's degree in Computer Science, Information Technology, or a related field, and strong knowledge of incident management processes, tools, and techniques
