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Eurofins
IT Incident Manager
Eurofins seeks IT Incident Manager in Lisbon. Lead incident/change management & Service Catalogue using ServiceNow. Coordinate global teams, chair change board. Requires 2+ yrs IT experience, Bachelor's degree, strong collaboration & communication skills.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
IT Incident Manager responsible for handling all aspects of service management, including incident, service and change management. Coordinates with global support teams to ensure service restoration/fix as soon as possible. Chairs change management board and owns the program Service Catalogue.
Requirements
- Good collaboration and problem solving qualities
- Attention to details and quality reporting
- Be flexible and adapt to current organizational processes
- Willingness to work in 24x7 environment and/or oncall support
- Good communication and interpersonal skills to interact with global teams
Benefits
- Competitive salary
- Opportunities for career development
- Diversity and inclusion
- Sustainability initiatives
Requirements Summary
2+ years of experience in IT, Bachelor's degree in Computer Science or related field
