IT Infrastructure Service manager

As a part of GSC – NSC IT infrastructure Team, you will support from ITSM SME point of view strategic and transformational initiatives, such as IT organization development, business-as-usual support, and implementation of support model for various Cloud based services.

Requirements

• Strong 7+ years of experience in various Service Management roles in global organisations
• ITSM Ticketing tool knowledge (preferably BMC Helix and/ or ServiceNow)
• Proven experience in ITIL process management, particularly in Service Request Fulfilment, Problem and Knowledge Management
• Excellent communication and interpersonal skills
• Self-motivation and get things done attitude
• Willingness to learn and attention to details
• Ability to work under pressure
• Demonstrated experience in driving complex ITSM projects/ tasks end to end and interdependently
• Collaborative team player
• Strong analytical and problem-solving skills
• Proficiency in ITIL tools and software
• Strong organizational and multitasking skills

Benefits

• Permanent position
• Opportunity to gain increased areas of responsibility and personal (career) development
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisation
• Dynamic working environment with a good team spirit where personal development and growth are encouraged
• Working from home up to 40%