IT Issues Manager

We are committed to helping customers find the right financing for their next vehicle purchase and are looking for an IT Issues Manager to coordinate IT issue management processes and implement continuous improvement initiatives to enhance IT service delivery.

Requirements

• Bachelor's Degree or educational experience in related field preferred, or relevant work experience.
• 2-4 years of experience with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms).
• Experience in data analysis and reporting to support issue tracking and trend identification.
• Knowledge of IT infrastructure and application support processes.
• Proficient in IT service management processes, particularly incident and problem management.
• Strong analytical skills with the ability to analyze data and provide actionable insights.
• Familiarity with root cause analysis techniques and problem-solving methodologies.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Excellent organizational and time management skills, capable of handling multiple priorities simultaneously.
• A proactive approach to problem-solving, with a commitment to improving service quality.

Benefits

• Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.