IT Issues Manager

Responsible for coordinating IT issue management processes, performing issue/risk due diligence, and implementing continuous improvement initiatives to enhance IT service delivery.

Requirements

• Bachelor's Degree or educational experience in related field preferred, or relevant work experience.
• 2-4 years of experience with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms).
• Experience in data analysis and reporting to support issue tracking and trend identification.
• Knowledge of IT infrastructure and application support processes.
• Proficient in IT service management processes, particularly incident and problem management.
• Strong analytical skills with the ability to analyze data and provide actionable insights.
• Familiarity with root cause analysis techniques and problem-solving methodologies.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Excellent organizational and time management skills, capable of handling multiple priorities simultaneously.
• A proactive approach to problem-solving, with a commitment to improving service quality.

Benefits

• 30.40 USD-$42.10 salary range
• Exeter Finance LLC is an Equal Opportunity Employer.