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NXP Semiconductors
IT (Major) Incident Manager
Join NXP Semiconductors in Noida as an IT Incident Manager. Leverage ServiceNow for major incident management in a dynamic environment. 5+ years required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
Seeking a proactive and experienced Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment.
Requirements
- Proven experience (5+ years) in incident management within a large-scale, high-tech enterprise environment.
- Strong understanding of ITIL/ITSM frameworks and processes.
- Experience managing major incidents (P1/P2) and coordinating resolution efforts across multiple teams.
- Familiarity with monitoring tools (e.g., Splunk, SolarWinds, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).
- Strong leadership, decision-making, and problem-solving skills, with the ability to remain calm under pressure.
- Exceptional communication skills for liaising with both technical and non-technical stakeholders.
Benefits
- A dynamic, fast-paced work environment in a leading high-tech enterprise.
- Opportunities for professional growth and certifications.
- Competitive salary and benefits package.
- Work-life balance with rotational shifts and on-call support schedules.
Requirements Summary
5+ years of experience in incident management, strong understanding of ITIL/ITSM frameworks, and experience managing major incidents
