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Accenture Federal Services
IT Operating & Service Innovation Lead Associate Director
Accenture Federal Services seeks IT Operating & Service Innovation Lead Associate Director in Washington, DC. Lead enterprise IT ops, ServiceNow optimization, release management. 8+ yrs federal IT ops, ServiceNow ITSM expertise required.
Consulting
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 3, 2025
Join Accenture Federal Services to help the US federal government make the nation stronger and safer and life better for people. As the IT Operating & Service Innovation Lead Associate Director, you will be at the forefront of innovation, optimization, and transformation, shaping the future of IT operations.
Requirements
- 8+ years of experience in IT operations within a federal environment
- 5+ years as a Lead Release Manager overseeing enterprise-scale IT services
- Expertise in Oracle environments, Sunflower, and ITIL-based ITSM processes
- Experience in configuring and optimizing ServiceNow for IT service management
- Strong background in ticket prevention and trend analysis, ensuring operational efficiency
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
Requirements Summary
8+ years of experience in IT operations, 5+ years as a Lead Release Manager, expertise in Oracle environments, and experience in configuring and optimizing ServiceNow for IT service management
Apply now
Washington
|
District of Columbia
United States
Expert/Leadership
In-Person
Full Time
186300-360800 USD/year
