IT Operations Analyst

Gopuff is seeking an IT Operations Analyst to support the engineering team by managing and resolving production issues, interacting directly with employees and customer service teams. The role focuses on identifying, troubleshooting, and escalating issues, ensuring system security, and documenting processes. The analyst will report to an IT Support Manager and be onsite three days a week during local business hours.

Requirements

• Bachelor's Degree in Technical Discipline
• Knowledge of Windows, Mac, iOS, and Android
• Experience documenting resolutions
• Experience with Identity Management Concepts (G-Suite, Azure Active Directory, Okta)
• Experience with Cloud Environments (Azure, AWS, Meraki)
• Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
• Experience with POS systems (Square, NCR Emerald)
• Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
• Experience with Software Project Management Platforms (JIRA, Asana)
• Experience with Software Engineering Tools (Github, Postman, Visual Studio Code)
• Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
• Familiarity with Software Engineering Concepts (APIs, Function Apps)
• Understanding of Software Engineering Concepts (APIs, Function Apps)
• Experience working with virtual/remote staff members
• Customer service-oriented attitude