IT OPERATIONS ANALYST II

IT Operations Analyst II at TE Connectivity will support hardware installation and configuration, monitor batch schedules, and provide timely resolution of technical problems. The role involves working with diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Requirements

• Monitor and review daily incidents and service requests using ServiceNow
• Interface with end users/customers regarding requests and incidents
• Modify service queues to process incorrectly allocated incidents
• Analyze and review of the US Cellular services monthly charges
• Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow)
• Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2)
• Act as a liaison for urgent matters and compile necessary data for escalation teams
• Contribute and assist as required within the team

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits