IT Operations Manager

Daniels Health is a global leader in medical waste management and healthcare safety solutions seeking an experienced IT Operations Manager. This role focuses on leading and developing IT Support Specialists to ensure exceptional technical support and a world-class user experience across the organization, from field to office. The ideal candidate will thrive in a fast-paced environment, value process improvement, and collaborate with various teams to maintain secure and effective IT operations.

Requirements

• Lead and mentor the IT Support Specialists team
• Oversee Service Desk operations and resolution
• Manage IT asset lifecycle and licensing
• Analyze service metrics and improve performance
• Build vendor relationships
• Partner with cross-functional teams