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GECI Int.
IT Operations Pilot Technician
Join GECI Int. as an IT Operations Pilot Technician in Roanne. Leverage ServiceNow for ITSM, ensuring optimal server and network performance. BTS SIO required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 1, 2025
EOLEN, a consulting engineering and IT company, is seeking an IT Operations Pilot Technician to strengthen its teams. The role involves proactive surveillance of computer infrastructures, ensuring the proper functioning of server, network, and backup environments, and contributing to the quality of service delivered to users.
Requirements
- Good understanding of Windows (W7/10), Unix/Linux, Citrix environments
- Knowledge of the Service Desk environment managed by SLA
- Mastery or good familiarity with the following tools: Monitoring: Zabbix, Logic Monitor, Thruk, $U, ControlM, Ticketing / ITSM: ServiceNow, Backup: Tivoli Storage Manager (TMC), Collaborative tools: Active Directory, Office 365, VNC, telephone, webchat
- Diploma in computer science (BTS SIO or equivalent)
- First experience in IT operations or call center
- Analytical spirit, rigor, and ability to manage priorities in a constantly changing environment
- Good writing, speaking, and communication skills
- Fluent French - Professional English (spoken, written, and spoken)
Benefits
- Attractive salary
- Primes related to work at variable hours: Night, Sunday, and holiday hours
- Standing time
Requirements Summary
BTS SIO or equivalent diploma, 1-3 years of experience in IT operations or call center, analytical spirit and good writing and communication skills
