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NXP Semiconductors
IT Problem Manager
Join NXP Semiconductors in Noida as an IT Problem Manager. Leverage ServiceNow skills to drive RCA, enhance ITIL processes, and improve operational efficiency.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
We are looking for an experienced and proactive Problem Manager to manage the problem management process in a large, high-tech enterprise. The Problem Manager will be responsible for identifying, analyzing, and resolving recurring issues by conducting Root Cause Analysis (RCA), implementing long-term fixes, and delivering training to improve operational excellence.
Requirements
- Proven experience (5+ years) in problem management in a large-scale high-tech enterprise environment.
- Strong understanding of ITIL/ITSM frameworks, with expertise in the problem management process.
- Demonstrated experience conducting Root Cause Analysis (RCA) and implementing long-term fixes.
- Familiarity with ITSM tools (e.g., ServiceNow) and data analysis tools.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and presentation skills for interacting with technical and non-technical stakeholders.
Benefits
- Competitive compensation and benefits package.
- Access to professional development and certification opportunities.
- Opportunities to drive meaningful improvements in service reliability and operational efficiency.
- A challenging and impactful role in a global high-tech enterprise.
Requirements Summary
Proven experience in problem management, strong understanding of ITIL/ITSM frameworks, and demonstrated experience conducting Root Cause Analysis (RCA)
