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Shell
IT Process Analyst
Join Shell as an IT Process Analyst in London. Leverage ServiceNow skills to enhance IT operations, improve processes, and engage stakeholders. ITIL v4 required. Flexible hours and growth opportunities offered.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
The IT Process Analyst will support the Connectivity IT Portfolio and Operations in achieving secure, agile, and reliable operations by operating and embedding standard IT operational processes and documentation. The role involves reviewing and coordinating improvement to existing processes, preparing standard process & support documentation, and engaging with stakeholders to gather and clarify processes.
Requirements
- Significant years of IT experience with knowledge of Connectivity processes, landscape, and environment
- Practical knowledge of various modules in ServiceNow, particularly in request and catalogue management
- Experience in reviewing, refining, documenting, improving, and analyzing ITIL and operational processes
- ITIL v4 certification
- Skills in Excel spreadsheet and Visio process documentation
- Knowledge of Continuous Improvement methods and processes
Benefits
- Flexible working hours
- Possibility of remote/mobile working
- Competitive starting salary and annual performance-related salary increase
- Paid parental leave
- Opportunity to develop skills and progress in a values-led culture
- Access to a wide range of training and development programmes
Requirements Summary
5-10 years of IT experience, ITIL v4 certification, knowledge of ServiceNow and process documentation
