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Sainsbury's
IT Process Manager
Join Sainsbury's in London as an IT Process Manager. Leverage ITIL and ServiceNow skills to enhance ITSM processes. Enjoy work-life balance and growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
As a Process Manager, you will be responsible for designing, implementing, and improving core IT service management processes within your remit, working closely with cross-functional teams to ensure processes are effective, efficient, and aligned with business needs and ITIL best practices.
Requirements
- Strong knowledge of ITIL frameworks (v3 or 4), particularly in core ITSM process areas
- Deep understanding of service management principles and the role of process in driving operational excellence
- Practical experience in process management within a complex business
- Experience working in multiple process disciplines within a complex enterprise IT environment, ideally within the Retail Industry
- Familiarity with metrics and reporting for service management performance and process compliance
- Hands on experience working with the ServiceNow Platform, particularly within IT Service Management (ITSM) modules
Benefits
- Real work-life balance
- Awesome opportunities in everything from AI to reusable tech
Requirements Summary
Strong knowledge of ITIL frameworks, experience in process management, and hands on experience with ServiceNow Platform
