IT Product Support Lead (IPSL) - North America

Corteva Agriscience is seeking an IT Product Support Lead (IPSL) for its North America Region. The IPSL will be responsible for managing application support, providing quality support experiences, and collaborating with service providers to maintain and improve product availability and service levels.

Requirements

• At least 8 years of experience in IT application support and managed services
• Bachelor's or Master's degree in computer science, Information Technology, Business Administration, or a related field
• Strong understanding of application support processes and good overview of technology (.net, java, ServiceNow)
• Good understanding of Monitoring and alerting tools (e.g., Splunk, SolarWinds), Log analysis, performance tuning, and troubleshooting
• Strong business acumen and deep understanding of business processes to align IT services with organizational goals and improve efficiency
• Proficiency in creating professional, visually appealing PowerPoint presentations for effective communication
• Excellent communication skills to explain complex concepts to both technical and non-technical audiences
• Skilled in using data analytics to identify opportunities for continuous improvement and optimize processes
• Comprehensive knowledge of service management tools like ServiceNow for managing IT services, incident resolution, and change management
• Demonstrated ability and eagerness to learn new tools, technologies, and business processes
• Proven leadership experience with a track record of achieving operational excellence
• Strong customer focus and a service-oriented mindset
• Extensive experience with ITIL processes, incident, problem and change management (ITIL certification is an advantage)
• Outstanding organizational and interpersonal skills, including people management
• Broad technical knowledge, including programming, databases, cloud computing, and web technologies
• Vendor management experience, particularly in application services
• Proficiency in English, including written, oral, and presentation skills

Benefits

• Numerous development opportunities offered to build your skills
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program