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Corteva Agriscience
IT Product Support Lead (IPSL) - North America
IT Product Support Lead at Corteva Agriscience, Des Moines. Manage application support, ServiceNow platform expertise required. 8+ years IT support experience, degree in CS/IT. Competitive benefits, PTO, tuition reimbursement.
Direct Hire
Senior
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
Corteva Agriscience is seeking an IT Product Support Lead (IPSL) for the North America Region. The IPSL will be responsible for managing application support, providing quality support experiences, and collaborating with service providers to maintain and improve product availability and service levels.
Requirements
- Bachelor's or Master's degree in computer science, Information Technology, Business Administration, or a related field
- At least 8 years of experience in IT application support and managed services
- Strong understanding of application support processes and good overview of technology (.net, java, ServiceNow)
- Good understanding of Monitoring and alerting tools (e.g., Splunk, SolarWinds), Log analysis, performance tuning, and troubleshooting
- Strong business acumen and deep understanding of business processes to align IT services with organizational goals and improve efficiency
Benefits
- Numerous development opportunities
- Health benefits for you and your family
- Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
- Excellent parental leave
- Competitive retirement savings plan
- Tuition reimbursement program
Requirements Summary
8 years of experience in IT application support and managed services, Bachelor's or Master's degree in computer science, Information Technology, Business Administration, or a related field, and strong understanding of application support processes
