IT Regional Manager (NYC)

TalentFish is casting a line for an IT Regional Manager US. This is a full-time role in the New York, NY and requires five days a week on-site. The IT Regional Manager exists to oversee IT operations, staff, service quality, and technology support across multiple US offices, ensuring consistent service delivery and exceptional customer experience.

Requirements

• Expert proficiency with Microsoft Operating Systems and Microsoft Office Suite
• Strong knowledge of customer service principles and IT service best practices
• Advanced experience using ITSM platforms such as ServiceNow and Jira
• Ability to produce, analyze, and act on service desk reports and metrics
• Deep expertise in OS installation and configuration
• Strong understanding of remote access technologies (Citrix, VPN)
• Strong understanding of wireless networking technologies (iOS)
• Knowledge of networking technologies, cabling topologies, and related systems
• Bachelor's degree preferred; advanced degree a plus
• 10+ years of management or supervisory experience
• 10+ years supporting end users across software, hardware, and networking environments
• 10+ years of LAN/WAN and network systems support
• 10+ years configuring, installing, and maintaining client PC operating systems
• Professional services or law firm experience preferred

Benefits

• Health insurance
• 401(k)
• Paid time off