IT&S Technician (CFAM/Zuckerberg Cancer)

Supports and resolves end-user software and technical issues, provides training, and troubleshoots equipment in order to maximize effective use of technology. Assists with testing, coordination with vendors, and participates in disaster recovery and backup/recovery drills.

Requirements

• High School Diploma or equivalent required.
• 3+ years of relevant experience, required.
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Excellent time management and documentation skills
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
• Perform RMA’s responsibilities, ship and receive parts.
• Epic End-User Device (EUD) and Application Support

Benefits

• Travel to office locations to perform job duties, as needed, is required.
• Perform related duties as required.
• Participates in the disaster recovery and back up/recovery drills.
• Complies with regulatory agency standards and participates in preparation for visits.
• Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.