IT Service Delivery Manager (Hyperscalers)

The IT Service Delivery Manager oversees the efficient and effective delivery of IT services to meet business needs within a multi-cloud environment, ensuring high customer satisfaction and aligning IT service delivery with organizational goals.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
• 15+ years of experience in IT Service Management, IT Operations, or a similar role.
• Expertise in multi-cloud environments, particularly OCI and GCP.
• Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices.
• Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
• Strong understanding of OCI IAM, GCP IAM, networking, security policies, and cloud automation.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership, communication, and stakeholder management abilities.
• Experience with incident management, change management, and IT project management.
• Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable.
• Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.

Benefits

• No information available