IT Service Desk Analyst

Amplifon is seeking a IT Service Desk Analyst to support Clinical management, IT hardware & Software troubleshooting, and IT project implementation within a global hearing care company. The role focuses on providing support and maintenance of IT infrastructure, resolving incidents, and ensuring smooth service operation. Amplifon offers a supportive culture, development opportunities, and a purpose-driven environment.

Requirements

• Provide Level 1, 2 support for Hardware and Software incidents.
• Manage IT incidents via a ticket management system.
• Maintain and update Service Now asset records and incidents.
• Troubleshoot and support Desktop PCs, Laptops, Mobile Phones, Computer Networks, Printers, EFTPOS terminals and IP Phones.

Benefits

• Development programs
• Training opportunities
• Supportive work environment