IT Service Desk Analyst

The IT Service Desk Analyst will serve as a point of guidance and escalation for the team, providing excellent customer service and support through various channels (IT support, remote assistance, in-office support). This role focuses on ensuring a positive end-user experience, incident resolution, and contributing to IT operations. The role is essential for helping ensure the IT infrastructure runs smoothly.

Requirements

• At least 3 years of experience in a Service Desk / Technical Support role
• Experience within the financial industry and/or within a global team is strongly preferred
• ITIL certification is strongly preferred
• Excellent knowledge of Windows 11 and experience in using Active Directory, Azure, Intune, MS Teams, MS SharePoint, MS OneDrive, ServiceNow, Conditional Access & SharePoint.
• Experience in remote support, corporate video conferencing (MS-Teams, Zoom), and corporate events IT/AV Setup & Support.
• A strong commitment to customer service and to build & maintain relationships with stakeholders at all levels.
• You to work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization.
• You are a strong critical thinker and problem solver with a passion for delivering results.
• You possess excellent communication skills and the demonstrated capabilities to develop strong relationships.
• That you take pride in your work and strive to support your teammates and our users with that work.
• You have a passion for the Information Technology field and helping people.
• You always maintain confidentiality.

Benefits

• Professional, international working environment
• Challenging, rewarding career
• Collaborative environment
• Competitive benefits and wellness package
• Education assistance program
• Lunch stipend
• Fun office and team events