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DMI
IT Service Desk Analyst
Join DMI as an IT Service Desk Analyst in Dallas, TX. Utilize ServiceNow for ticket management. Requires strong customer service skills and US citizenship.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 25, 2024
DMI is looking for a Service Desk Analyst to support a federal customer in Dallas, TX. The ideal candidate will have strong customer service and communication skills, as well as experience with Microsoft Office tools and Windows Operating Systems.
Requirements
- Experience using Microsoft Office tools
- Windows Operating Systems
- Strong customer service and strong communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
- Experience with computer terms and customer service operations
- US Citizenship Required
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
Strong customer service and communication skills, experience with Microsoft Office tools and Windows Operating Systems, and US Citizenship
