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DMI
IT Service Desk Analyst
Join DMI as an IT Service Desk Analyst in Dallas, TX. Leverage ServiceNow for ticketing, troubleshooting, and customer support. 3-4 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 25, 2024
DMI is seeking a Tier 1 Service Desk Analyst to provide first-level technical support to a federal client in Arlington, VA. The role requires a strong background in customer service, technical troubleshooting, proactive problem-solving, and US citizenship requirements. DMI is a leading digital services provider committed to secure, efficient, and cost-effective solutions.
Requirements
- Respond to incoming Help Desk inquiries via phone or email.
- Log, prioritize, and track service requests using ServiceNow or similar ticketing systems.
- Troubleshoot hardware and software issues across various systems.
- Maintain detailed documentation of issues and resolutions.
- Provide exceptional customer service.
- Manage high volumes of support requests effectively.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
3-4 years of Federal IT Service Desk experience, proficiency in MS Office & Windows. ServiceNow/ITSM tool familiarity. Strong communication skills
