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Traveloka
IT Service Desk Analyst Intern
Join Traveloka as an IT Service Desk Analyst Intern in Jakarta. Utilize ServiceNow to monitor requests, troubleshoot issues, and enhance IT services.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
Assist in monitoring IT service requests and incidents, troubleshoot common IT issues, and escalate complex cases. Participate in IT service improvement projects and contribute to process automation initiatives.
Requirements
- Pursuing an S1/Bachelor’s degree in Information Technology, Computer Science, or a related field
- Basic knowledge of IT systems, troubleshooting, and service management frameworks (ITIL is a plus)
- Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid is an advantage
- Strong problem-solving and communication skills
- Ability to work in a team environment and manage multiple tasks effectively
- Eagerness to learn and develop IT service management skills
Requirements Summary
Pursuing a Bachelor’s degree in IT or related field, basic IT knowledge, and ability to work in a team
