IT Service Desk Manager

Huzzle is seeking an IT Service Desk Manager to oversee the delivery of world-class technical support to B2B clients across North America and Europe. This is a full-time, independent contractor role focused on operational efficiency, strategic improvement, and client communication. The position involves leading a team, managing SLAs, and ensuring service quality. Huzzle offers a collaborative, results-driven culture and offers competitive benefits.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 5+ years of experience in IT service desk or technical support.
• 2+ years of leadership experience managing multi-client technical teams.
• Proven track record of managing SLA-driven service delivery.
• Strong leadership and communication skills.
• Proficiency in PSA and RMM tools.
• Exceptional organizational and prioritization skills.
• Analytical mindset and problem-solving orientation.

Benefits

• Competitive salary
• Fully remote work
• Career growth opportunities
• Collaborative culture
• Continuous learning