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Saronic
IT Service Desk Manager
Join Saronic in Austin, TX as an IT Service Desk Manager. Lead global IT support, leveraging ServiceNow expertise. Benefits include competitive salary and insurance.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
Saronic Technologies is seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including international personnel. The role involves managing day-to-day operations, team leadership, process development, and ensuring high-quality support. Saronic Technologies is a leader in revolutionizing defense autonomy at sea, and is looking for a dedicated individual to maintain service levels and enhance IT support. The service desk will also serve as a liaison between the service desk and other departments.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 8+ years of IT support experience
- 3+ years of leadership experience with global/distributed service desks
- Expertise with ServiceNow (or similar ITSM platforms)
- Strong working knowledge of ITIL/ITSM principles
- Proven ability to scale service desk teams
- U.S. Citizenship and ability to obtain and maintain a DoD security clearance
Benefits
- Medical Insurance
- Dental and Vision Insurance
- Time Off
- Parental Leave
- Competitive Salary
- Retirement Plan
- Stock Options
- Life and Disability Insurance
- Additional Perks
Requirements Summary
Bachelor's degree in IT. 8+ years IT support experience. 3+ years leading globally distributed service desks. Strong ITIL/ITSM understanding
