.svg)
Tantus Technologies, Inc.
IT Service Desk Manager
Join Tantus Technologies, Inc. as an IT Service Desk Manager in Durham, NC. Lead Tier 2 support, utilize ServiceNow, and ensure ITIL v4 compliance. 10+ years required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 13, 2023
Tantas Technologies is seeking an experienced Service Desk Manager to oversee the operations of a federal contract, supporting Tier 2 and above user support. This role involves daily interaction with end-users, resolving complex issues, and ensuring adherence to ITIL v4 best practices. The ideal candidate will be well-versed in the ITIL v4 framework and possess strong leadership and customer service skills.
Requirements
- Service Desk Management
- US Citizenship
- Public Trust
- 10+ years of direct service desk experience with Tier 2+ support
- ITIL v4 Foundations certification
- Project Management Experience (PMP preferred)
- Strong Leadership and Team Management Skills
- Excellent Communication Skills
- Problem-Solving and Analytical Skills
- Service Desk Tools Proficiency (ServiceNow)
- Customer Service Focus
Requirements Summary
Bachelor’s degree in IT/CS or equivalent. 10+ years service desk experience w/ Tier 2+. US Citizenship required for Public Trust
