IT Service Desk Manager

This IT Service Desk Manager role involves daily supervision of IT support staff, handling phone and in-person issues for email, directories, desktop applications, and systems. The role focuses on providing excellent first-line support and acting as the first point of contact for hardware/software problems. Strong leadership, training, and problem-solving skills are essential.

Requirements

• Associates degree or equivalent experience
• At least 5 years’ experience managing an IT service desk
• Strong demonstrated leadership abilities
• Experience researching and developing employee training and performance improvement plans
• Strong working knowledge of desktop and laptop hardware and peripherals
• Strong knowledge of Windows 10, and OSX operating systems and common office applications
• Experience using an issue tracking system to record, monitor, and document trouble items (e.g., ServiceNow)
• Excellent written and verbal communication skills
• Strong problem solving and research skills