IT Service Desk Specialist - Mid

Integral is seeking a highly motivated IT Service Desk Specialist to join their IT Service Desk team. This role will provide Tier 1-3 support for hardware and software issues, desktops, peripherals, and end-user issues, working closely with the IT Service Desk Project Manager to address user requirements and resolve technical issues. The role requires flexibility, strong customer service skills, and an active Secret clearance.

Requirements

• 3+ years of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices
• Bachelor’s degree or certification in an IT-related field; Work Experience may be a substitute
• Experience using a Help Desk ticketing system such as Salesforce, Remedy, or ServiceNow; Salesforce preferred
• Windows OS Support Experience
• Apple iOS Support Experience
• Azure VDI / Citrix Experience
• Knowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, Exchange
• Printer Administration Experience
• Strong customer service orientation
• Excellent interpersonal and communication skills
• Attention to detail
• Organizational skills
• High levels of maturity and professionalism
• ACTIVE SECRET CLEARANCE REQUIRED

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program