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Integral Federal
IT Service Desk Specialist - Mid
Join Integral Federal as an IT Service Desk Specialist in Vienna, VA. Leverage ServiceNow for Tier 1-3 support. Requires 3+ years experience and secret clearance. Benefits include medical, PTO, and 401(k).
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 6, 2025
The IT Service Desk Specialist - Mid will work as part of an IT Service Desk team, responsible for Tier 1-3 support, and will maintain and manage the IT infrastructure and operational needs of the customer.
Requirements
- 3+ years of relevant work experience in an IT Service Desk Environment
- Bachelor's degree or certification in an IT-related field
- Experience using a Help Desk ticketing system such as Salesforce, Remedy, or ServiceNow
- Windows OS Support Experience
- Apple iOS Support Experience
- Azure VDI / Citrix Experience
- Knowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, Exchange
- Printer Administration Experience
- ACTIVE SECRET CLEARANCE REQUIRED
Benefits
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Paid Parking
- Employee Assistance Program
- Paid Parental Leave
- 401(k) with immediate vesting
Requirements Summary
3+ years of experience, Bachelor's degree or certification in IT-related field, and secret clearance required
