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Al Mansour Automotive Company
IT Service Desk Specialist
IT Service Desk Specialist at Al Mansour Automotive (Baghdad). Resolve hardware/software issues, manage ServiceNow tickets, support end-users. Requires 1-3 yrs IT support, ITIL Foundation, Windows/macOS, Active Directory expertise.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
The IT Service Desk Specialist will help end-users resolve computer hardware and software issues, respond to inquiries, troubleshoot problems, and identify solutions. They will also maintain internal documentation, manage schedules, and contribute to IT security and policy adherence. This role requires collaboration with other IT teams and a commitment to delivering exceptional user support.
Requirements
- Develop and maintain understanding of technology.
- Troubleshoot operating systems (Windows/macOS).
- Manage ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Strong troubleshooting skills, including Windows/macOS, Active Directory, and networking.
Benefits
- Competitive Salary
- Opportunities for Growth
Requirements Summary
1-3 yrs IT support exp, ITIL Foundation cert plus. Proficient in Windows/macOS, Active Directory, and networking. Strong troubleshooting & communication skills
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