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Lawelawe Defense Inc
IT Service Desk Specialist III
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Service Catalog
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 29, 2025
Lawelawe is seeking an IT Service Desk Specialist III to provide technical support to end users, resolve hardware and software issues, and serve as a primary point of contact for users requiring assistance. The role requires proficiency in troubleshooting, system administration, and maintaining service catalogs. Lawelawe specializes in providing services to federal government clients, including program management, digital solutions, and human capital solutions.
Requirements
- Answer questions, analyze problems, and provide technical assistance.
- Resolve computer software and hardware problems.
- Serve as a first contact for technical issues.
- Troubleshoot PCs, Laptops, Printers, and other devices.
Requirements Summary
6+ years IT support experience. Bachelor's degree required. Active Secret security clearance required, with DoD 8570.01-M certificate and a CompTIA Security+ CE certification
